Tents we install will be staked into the ground. An additional fee will apply if we are staking into asphalt/concrete, please let us know in advance so we will bring the proper equipment. An additional drilling/patching fee will apply. If severe weather is predicted, we reserve the right to refuse to install a frame tent. Know what is underground before we arrive. We are not responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc. Keep in mind that overhead clearance (i.e. electrical wires, tree branches, etc.) is also necessary. We offer water barrels, please ask our staff regarding policy.
Scrape solid food and debris from plates and rinse clean, then return to the appropriate crates, return glassware to racks. We charge hourly for cleaning if not returned this way. You are responsible for any missing or damaged dishware and glassware and will be charged accordingly.
As a service to our customers, we offer the rental of top quality linens and napkins in a variety of colors and sizes. When picking up linens, you are responsible for verifying that you are receiving the appropriate number. All linen must be free from any burns, wax, tears, pins, tacks, abrasions, etc. The customer is responsible for the replacement cost of any missing or damaged items. Shake out any loose debris from linen (food, petals, decorations, etc.). Failure to remove all loose debris will result in a fee. We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure. Typically, this process will be done within 48 hours, after which you will be notified of missing or damaged items.
When choosing a location for a stage or dance floor, the most level area should be selected. Our wood parquet dance floor is for indoor use if used outside and our dance floor is damaged you will be liable for repair or replacement of the dance floor. The staging is the customers responsibility to keep protected from weather, charges for replacement of decking will apply if allowed to get wet.
Note: These policies do not supersede what is stipulated in the signed rental contract.