Party Rental Policies

Payment:

• At the time your reservation is made, 100% of the rental amount is required.
• We do not reserve items until payment has been received and we have a signed contract on file.

Terms:

• At the time of reservation, we must have a signed reservation and 100% payment to hold your reservation.
• If either item is not received, your order will remain a quote, not a reservation.

Cancellation Policy:

• A cancellation fee of 100% of the total rental will be withheld from your initial payment if your reservation is cancelled or reduced.

Returns-Final Inspection:

• We reserve the right to modify charges for broken, missing, damaged or dirty items after items have gone through final inspection.

Delivery/Pick Up & Set Up:

• Typical delivery/pick up hours are Monday through Friday 7:30am - 5:00pm. Additional delivery charges will apply for orders requiring delivery/pick up at specific times or before or after our typical hours of operation noted above.
• We cannot guarantee a specific delivery/pick up time without additional charges. To find out when your order is scheduled for delivery/pick up, please call the day before the delivery/pick up date indicated on your contract. We will give you an approximate time frame if deliveries/pick ups go as planned.
• All delivered equipment is dropped off in stacks as close to your requested area as can be reached with our delivery vehicle, we need to be able to access drop off/pick up area within 60ft.
• If items must be transported to a specific area, i.e. (inside building, up stairs, elevators, etc.), please advise our staff.
• Set up and breakdown service is available; ask our staff regarding charges.
• If you set up the equipment, it is also your responsibility to break it down and return it to the place where it was delivered. If we show up for pick up and equipment is not ready we charge by the hour for standby time or breakdown/carrying.
• All items being picked up must be in the same location as we delivered them.
• We will not set up any items, tents included, unless we have a representative on site.

Tent Staking and Installation:

Tents we install will be staked into the ground. An additional fee will apply if we are staking into asphalt/concrete, please let us know in advance so we will bring the proper equipment. An additional drilling/patching fee will apply. If severe weather is predicted, we reserve the right to refuse to install a frame tent. Know what is underground before we arrive. We are not responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc. Keep in mind that overhead clearance (i.e. electrical wires, tree branches, etc.) is also necessary. We offer water barrels, please ask our staff regarding policy.

Dishware/Glasses:

Scrape solid food and debris from plates and rinse clean, then return to the appropriate crates, return glassware to racks. We charge hourly for cleaning if not returned this way. You are responsible for any missing or damaged dishware and glassware and will be charged accordingly.

Linens:

As a service to our customers, we offer the rental of top quality linens and napkins in a variety of colors and sizes. When picking up linens, you are responsible for verifying that you are receiving the appropriate number. All linen must be free from any burns, wax, tears, pins, tacks, abrasions, etc. The customer is responsible for the replacement cost of any missing or damaged items. Shake out any loose debris from linen (food, petals, decorations, etc.). Failure to remove all loose debris will result in a fee. We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure. Typically, this process will be done within 48 hours, after which you will be notified of missing or damaged items.

Staging and Flooring:

When choosing a location for a stage or dance floor, the most level area should be selected. Our wood parquet dance floor is for indoor use if used outside and our dance floor is damaged you will be liable for repair or replacement of the dance floor. The staging is the customers responsibility to keep protected from weather, charges for replacement of decking will apply if allowed to get wet.

Note: These policies do not supersede what is stipulated in the signed rental contract.